Assistant Manager – HR Tech Service Delivery (Rewards & Benefits)

Job Title: Assistant Manager – HR Tech Service Delivery (Rewards & Benefits)

Location: Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

Purpose:

Team HR IT supports the global convergence agenda, delivering efficiencies & complexity reduction, continuously improving the available process & technology solutions and ensuring internal and external benchmarking. They are the functional experts who will deliver integrated process & technology design, satisfying business needs, and ensuring compliance with the overarching process and service strategy.

Key Accountabilities:

• Deliver harmonisation, operational effectiveness and measurable improvement through the design and delivery of process and system solutions that generate value for HR function.

• Analyse business processes and systems, and identify business factors influencing the development of new or alternative business processes & systems

• Overall accountable for the delivery of the CI(Continuous Improvement) projects on time and budget within relevant portfolio.

• Design effective end-to-end process solutions to deliver the Function’s business strategy and policy

• Manage and participate in process improvement projects, ensuring the smooth integration of new business processes and tools with organisational structure and culture.

• Assess the implications of new processes on both people and organisation and identify the activities necessary to ensure a smooth transition to new processes & tools.

• Support the definition of operational acceptance criteria for new and changed processes and tools and support Service Operations in judging if operational acceptance criteria have been met 

• Manage the implementation of new or amended services, processes, procedures, tools and techniques

• Determine, develop and monitor monthly performance measures specific to the live service

• Monitor and ensure process compliance - work with stakeholders within Unilever and Service Providers and the wider business to ensure the service is working as desired

• Capture, build and share internal and external best practices

• Maintain an up-to-date knowledge of emerging process and technology trends and developments in areas of interest to the organisation

• Support training and testing where appropriate and educate extended user base on solutions as required

• Create and maintain process knowledge to be made available professionally through ES organisation to the business

• Ensure robust controls are in place for security and access to systems and enabling technologies

• Assisting the Lead IT Manager(Learning, Rewards and Payroll) in reviewing the existing Change and Release strategies for HR IT Expertise team and keep updating the strategy to suit onboarding new technologies be contact point for any major releases happening with in Rewards and Payroll space.

Skills/ Experience/ Qualifications:

Professional Qualifications

• Educated to graduate level or equivalent

• PMP is desirable

• WD certification or equivalent/Basic appreciation in Rewards/WD Payroll module is preferable

Experience

Essential:

• Experience in Business Partnering

• Operational experience managing a fairly large multi-vendor team and insourced team

• Portfolio management or account management experience

• Broad experience of delivering IT projects and services in a multinational Regional and Global context

• Appreciation of the processes and challenges in the HR function particularly in the areas of Rewards and Benefits

• Process understanding and appreciation of Tech tools particularly in the area of Rewards and Benefits.

Desirable:

• Experience of managing large external service providers delivering projects and support

• HR Functional Experience

• Workday or equivalent Product knowledge

• Basic Financial knowledge

• Process design and data modelling

Key Skills

• A strong and self-confident influencing style, being able to make an immediate impact with suppliers and customers.

• Ability to inspire confidence in delivery, a strong service focus (project and operations).

• Strong business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.

• Good Team Player managing fairly large team across different geographies.

• Good understanding of the role of IT in a modern business, and organizational trends in the market effective its evolution

Key Interfaces:

External

• External Solution Suppliers –  Relationship Management in (SaaS) Software as a Service environment

• External Service providers of Support Services

• External Organizations

Internal

• HR Expertise and HR Services Organisations

• Local HR BP/PELs and Expertise contacts

• Global Reward Managers

• Global Payroll Managers

• IT and HR Service Delivery Managers

• IT Organisation; CTO, Security, IT Services team

New Standards of Leadership:

Inner Game:

Purpose & Service Personal Mastery

External Game:

Business Acumen Passion for High performance